Welcome to Online Van and Car website privacy notice.
Online Van and Car respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
Important information and who we are
Purpose of this privacy notice
This privacy notice aims to give you information on how Online Van and Car collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to a newsletter or purchase a service.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Controller
Online Van and Car is the controller and responsible for your personal data (collectively referred to as 'Company', 'we', 'us' or 'our' in this privacy notice).
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
Contact details
Our full details are:
Full name of legal entity: Online Van and Car
Name of data privacy manager: Steve Barratt
Email address: sales@onlinevancarandbus.com
Postal address: 108A CHRISTCHURCH ROAD RINGWOOD
Telephone number: 01425 483488You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
● Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
● Contact Data includes billing address, delivery address, email address and telephone numbers.
● Financial Data includes bank account and payment card details.
● Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
● Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
● Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
● Usage Data includes information about how you use our website, products and services.
● Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
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How is your personal data collected?
We use different methods to collect data from and about you including through:
● Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- apply for our services;
- make an enquiry;
- create an account on our website;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us some feedback. -
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
● Where we need to perform the contract we are about to enter into or have entered into with you.
● Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
● Where we need to comply with a legal or regulatory obligation.Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest To register you as a new customer (a) Identity (b) Contact Performance of a contract with you To process and deliver your enquiry, request or order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us (c) Manage financial applications (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey (a) Identity (b) Contact (c) Profile (d) Marketing and Communications (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our services) To enable you to partake in a prize draw, competition or complete a survey (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our services, to develop them and grow our business) To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity (b) Contact (c) Technical (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical Necessary for our legitimate interests (to study how customers use our services, to develop them, to grow our business and to inform our marketing strategy) To use data analytics to improve our website, services, marketing, customer relationships and experiences (a) Technical (b) Usage Necessary for our legitimate interests (to define types of customers for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) To make suggestions and recommendations to you about services that may be of interest to you (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile Necessary for our legitimate interests (to develop our services and grow our business) Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased services from us and, in each case, you have not opted out of receiving that marketing.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, service experience or other transactions.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
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Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
● External Third Parties as set out in the Glossary.
● Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International transfers
We do not transfer your personal data outside the European Economic Area (EEA).
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Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
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Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
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Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. (Please see the glossary for more detail)
● Request access to your personal data.
● Request correction of your personal data.
● Request erasure of your personal data.
● Object to processing of your personal data.
● Request restriction of processing your personal data.
● Request transfer of your personal data.
● Right to withdraw consent.If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
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Glossary
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
THIRD PARTIES
External Third Parties
● Service providers acting as processors or joint controllers who provide finance, website, IT and system administration services.
● Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
● HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a 'data subject access request'). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
(a) if you want us to establish the data's accuracy;
(b) where our use of the data is unlawful but you do not want us to erase it;
(c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
(d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
● Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
● Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
● Technical Data from the following parties:
(a) analytics providers;
(b) advertising networks; and
(c) search information providers.
● Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
● Identity and Contact Data from data brokers or aggregators.
● Identity and Contact Data from publicly availably sources.
Customer Reviews
Absolutely a fantastic service from purchasing and the collection of the car. Nothing was to much trouble and would really recommend this company and... Read More
Clayton
Hello Steve All good thankyou, no problem, I’ll certainly have no hesitation In recommending your service In future, all the best. Regards to you an... Read More
Dave Hulance
Hello Steve and Debbie Thankyou For the Renault Master that I now use with my business. It was sourced very quickly for me once I gave all my requirem... Read More
Dave
Steve and Debbie are lovely, friendly and very helpful people. They were able to get me what I requested (I asked for a certain car) They got me a lov... Read More
Gabriella Foss
gabby dunn Sun, Oct 4, 8:15 PM (20 hours ago) to me I love my car !! Thanks you!! It has all the mod cons and even has park assist..... not sure how i... Read More
GABBY FOSS
Sold my van to TMS van and cars, Debbie made the process really easy and quick, while I was there Steve showed me a car he was selling, within 30mins... Read More
Paul Hollingsworth
Steve and Debbie were very professional and friendly when I sold my van, while I was there steve showed me a car that he was selling which was in good... Read More
Paul Hollingsworth
My partner mark recently bought a van from here, and I can honestly say he has had the most outstanding service and support the whole way through.woul... Read More
Zoe
The transaction with Steve and Debbie was so slick, it made the whole selling and buying experience a pleasure even in lockdown! They part exchanged m... Read More
Graham Brewer
From my 1st enquiry to the day of collection I have nothing but praise for Steve, Debbie & Mike. All of my questions were answered honestly and prompt... Read More
Michelle
What more can I say other than purely amazing in every way! Upon first meeting Steve, Debbie and Mike I knew that these were the guys to convert my va... Read More
Benjamin Moore
Absolutely delighted with the van we purchased from TMS. Steve and Debbie made us feel very welcome and went above and beyond to make sure the transac... Read More
Mike & Dee Gilbert
So I chose a car I thought would be good for work from auto trader and turned up to view it at this smallish showroom. The moment me and the other hal... Read More
Trev Fisher
We recently purchased a Ford transit custom van from Steve & Debbie. We had been after one for so long and are absolutely delighted with it. The servi... Read More
Joanne Scates
We were met today by a very informative, friendly and helpful couple.. We came away with the vehicle we wanted in no time at all.. Would definitely re... Read More
Jane uk
Loved doing business with Steve and Debbie, from talking on the phone to the moment we met I felt completely comfortable and at no point felt any pres... Read More
Brian McCrossan
From the moment I arrived, Steve made me feel comfortable, didn’t try to sell me anything just answered all the questions I asked, Really got to say... Read More
Brian McCrossan
I was recommended to here by a friend... wow, I can honestly say I have never been treated so well or professionally by any other company within this... Read More
ANDY OC
Very relaxed easy going place to get a new vehicle great friendly staff made the purchase of my new van a pleasure, no pressure sales here, well worth... Read More
Steve symes carpentry
The service is the best by far I have had from a showroom . I have had a number of vans at a great price from this business I highly recommend them Th... Read More
Jamie Parry
I would highly recommend anyone wishing to purchase a vehicle to use this company. They are very professional and friendly not pushy as so many other... Read More
Darren Sharp
Purchased a quality car & received outstanding service from a lovely family run business. Impressive selection of quality vehicles on-site. No hesitat... Read More
Mark Chatfield
Very professional service, I travelled 170 miles after paying a deposit for a van and it was exactly as described, I would definitely use them again i... Read More
Electrical Contractors Wales
Very helpful and very friendly who go above and beyond to provide a service that I personally could not fault. Thanks guys... Read More
Mike Jones
By far the best experience I have had buying a van. Their customers service is brilliant. Nothing was too much and every member of staff were super po... Read More
Karl Bateman
I've just bought a van from this company. The service was first class. Friendly and professional. Really pleased with the van. Would definitely recomm... Read More
Sandra Barritt
We have recently bought a car from this charming family. They looked after us so well. Nothing was too much trouble. Steve kept me well informed so th... Read More
Katherine Maw
It was a pleasure to have purchased from an honest salesman or should I say team , this is how a family business should be run . Mike was very honest... Read More
Lee Mullen
Excellent level of service given throughout my entire visit. Honest and open valuations for P/A and the same for sales. No hard sell. Would highly rec... Read More
James Green
Very happy with the service I've received, very helpful and kind couple, family run business and they know what they are talking about, would recommen... Read More
Mike Grigg
Lovely family run dealership. Personal and professional, can't fault them. Would recommend... Read More
Shane Ward
Steve and Debbie were nothing but helpful and friendly from the start. Generous with the deal they put together for us and the van we purchased was to... Read More
David Cutter
we couldn't be happier with the van itself, and we would like to thank you again for all your help and hard work in acquiring the van.the service you... Read More
Marshall metal fabrications: somerset
I recently required a vehicle with a very specific spec. Having to make a swift decision over the phone and place a deposit, and travel from London to... Read More
Dan.J
Message: I bought a Nissan quashqui from this garage which is absolutely amazing! I would definitely recommend buying a vehicle from this garage, Stev... Read More
lynn rudman
A great experience all around. Steve went out of his way to get the perfect van for me and the whole process was smooth and professional.... Read More
David Tate
Andy Brown 6 days ago Superb family run dealership, who were a pleasure to deal with, and couldn't have been anymore helpful at any poi... Read More
Andy brown
Craig walker review I recently bought a Ford Ranger Wildtrak from TMS Group. Experience was very good right from the first phone call. I dragged my wi... Read More
craig walker
5 out of 5 stars - Excellent service, no pressure at all & everything went very smoothly.... Read More
nefin gibbard
Hi, all at online van car and bus. Thanks again for the excellent service I received when buying my first van. It was a perfect, stress free experienc... Read More
Jamie davy
Steve, Please see below Testimonial as promised. “Buying a vehicle can be a nerve racking time, buying long distance can be even worse! – But not... Read More
Jim Hancock
Many thanks for the great service we had from the guys, yet again a lovely car supplied by you.cheers guys, 5 star!!... Read More
Lee Barratt
Well what can i say about this family run buisness they are the best in everyway just got my second van from steve and they are all like family to me... Read More
Paul thomas
I run a business draining vehicles when people put the wrong fuel in there cars and my van broken down on Friday and it wasn't cost effective to repai... Read More
Luke Richards
Purchased a second vehicle from Steve and his family. Great honest service and the Caddy I just purchased i trusted Steve to buy for me without even s... Read More
Ross-Read Carpentry
i have waited a few days until writing this just to make sure the van i have brought is as good as it was sold to me as ... all i can say is it has hi... Read More
Richard Bolton
Contact Details
108A CHRISTCHURCH ROADRINGWOOD
HAMPSHIRE
BH24 1DR 01425 483488 07595 219670 sales@onlinevancarandbus.com